Contact Center Manager

Job Description:

Office Depot is seeking a dynamic and experienced Contact Center Manager to join our team in Tauranga, Bay Of Plenty, New Zealand. As a part-time Associate Level position, the Contact Center Manager will be responsible for overseeing the day-to-day operations of our contact center and ensuring that all customer inquiries are handled efficiently and effectively.

Responsibilities: - Manage a team of contact center agents, providing guidance, support, and coaching as needed - Develop and implement strategies to improve customer service and increase efficiency in the contact center - Monitor call volume and agent performance to ensure service level agreements are met - Analyze data and trends to identify areas for improvement and make recommendations for process enhancements - Collaborate with other departments to address customer issues and improve overall customer experience - Conduct regular performance reviews and provide feedback to contact center agents - Handle escalated customer inquiries and complaints in a professional and timely manner - Stay current on industry trends and best practices in customer service

Requirements: - 5 years of experience in a contact center or customer service management role - Energetic and adaptable personality - Creativity and innovation in problem-solving - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Proficiency in contact center technology and CRM systems - Ability to work in a fast-paced environment and handle multiple priorities - A commitment to ongoing learning and development for personal and professional growth

Benefits: - Free food provided during work hours - Life insurance coverage - Travel opportunities for training or conferences

Equal Opportunity Statement: Office Depot is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.

If you meet the requirements and are ready to take on this exciting opportunity as a Contact Center Manager, apply by the deadline of July 3, 2024. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.