Contact Center Officer

Essendant, a prominent company located in Napier, Hawke's Bay, NZ, is seeking a diligent and customer-oriented Contact Center Officer to join our team on a part-time basis at the Associate Level. The ideal candidate will have at least 3 years of relevant experience and possess the following personality traits: independence and confidence. Additionally, soft skills such as research and planning will be highly valued for this role.

Responsibilities: 1. Handle inbound and outbound customer calls professionally and efficiently. 2. Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. 3. Process orders, returns, exchanges, and refunds accurately and in a timely manner. 4. Conduct research to find solutions to customer issues and escalate complex problems to the appropriate department. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to achieve departmental goals and targets. 7. Stay up-to-date on product knowledge and company policies to effectively assist customers. 8. Adhere to company policies and procedures to ensure customer data security and confidentiality.

Requirements: 1. High school diploma or equivalent. 2. 3+ years of experience in a customer service role. 3. Excellent communication skills, both verbal and written. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and handle multiple tasks simultaneously. 6. Proficiency in MS Office and CRM software. 7. Availability to work flexible hours, including weekends and holidays.

Benefits: 1. Gym membership. 2. Relocation allowance. 3. Employee discounts on company products. 4. Opportunities for career growth and advancement. 5. Supportive and inclusive working environment that fosters mentorship and leadership development.

Equal Opportunity Statement: Essendant is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: 2024-05-02

If you meet the above requirements and are eager to join a dynamic team at Essendant, please submit your application before the deadline. We look forward to welcoming a talented Contact Center Officer who is ready to excel in their role and contribute to our company's success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.