Contact Center Officer

Job Description:

Oneok is seeking a passionate and resilient Contact Center Officer to join our team in Auckland, NZ. As an Associate Level Contact Center Officer, you will be responsible for providing outstanding customer service to our clients through various communication channels.

Responsibilities: - Handle incoming and outgoing calls, emails, and live chats with customers in a professional and timely manner - Assist customers with inquiries, concerns, and feedback, ensuring their needs are met and issues are resolved promptly - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure seamless communication and coordination within the contact center - Use innovative solutions to improve customer experience and uphold company standards - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify and escalate priority issues to the appropriate channels for resolution

Requirements: - Minimum of 3 years of experience in a customer service role - Excellent communication and interpersonal skills - Strong adaptability to handle various customer situations and inquiries - Ability to think creatively and provide innovative solutions to customer problems - Resilient attitude to handle challenging customer interactions - Passion for customer service and satisfaction - Ability to work part-time hours in a fast-paced environment

Benefits: - Travel opportunities for training and development - Visa sponsorship for eligible candidates - Continuous training and professional development opportunities - Equal opportunity workplace - Provide opportunities for unlimited personal and professional growth

Working Environment: At Oneok, we provide a supportive working environment that encourages personal and professional growth. We foster a culture of innovation and collaboration, where every team member has the opportunity to thrive and succeed.

Equal Opportunity Statement: Oneok is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse and inclusive workforce where all individuals are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.