Remote Contact Center Officer

Job Description:

We are looking for a Remote Contact Center Officer to join our team at TJX in Auckland, NZ. As a part-time entry-level position, you will be responsible for handling a high volume of inbound and outbound calls, emails, and chats from customers, providing exceptional service and support.

Responsibilities: - Answering customer inquiries and resolving issues in a timely and professional manner - Processing orders, returns, and exchanges - Building rapport with customers and promoting brand loyalty - Upselling and cross-selling products and services - Escalating complex issues to the appropriate department or supervisor - Maintaining accurate records of customer interactions

Requirements: - 1 year of experience in customer service or a related field - Energetic and hardworking personality traits - Excellent communication skills - Persuasion skills to drive sales and achieve targets - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent

Benefits: - Dental insurance - Parental leave - Travel opportunities - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: TJX is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

If you meet the requirements and are interested in joining our team as a Remote Contact Center Officer, please apply by the deadline on June 29, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.