Contact Center Officer

Job Description:

We are looking for a confident and passionate Contact Center Officer to join our team at Ross Stores in Nelson, New Zealand. As a Contact Center Officer, you will be responsible for providing excellent customer service and support to our customers through various communication channels, including phone, email, and chat. You will handle inquiries, resolve issues, and provide information about our products and services.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Respond to customer emails and live chat messages with accurate and helpful information. 3. Resolve customer complaints and issues with empathy and problem-solving skills. 4. Process orders, returns, and exchanges for customers. 5. Provide product information, pricing, and availability to customers. 6. Maintain a high level of customer satisfaction through excellent communication and service. 7. Collaborate with other departments to address customer needs and concerns. 8. Stay up-to-date on company policies, products, and promotions.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Confident and passionate about providing excellent customer service. 3. Strong communication and negotiation skills. 4. Ability to think innovatively and solve problems creatively. 5. Proficient in using customer service software and systems. 6. Excellent time management and organizational skills. 7. Ability to work independently and as part of a team.

Benefits: 1. Employee discounts on Ross Stores products. 2. Company-provided equipment for remote work. 3. Travel opportunities for training and conferences.

Working Environment: At Ross Stores, we prioritize understanding and empathy in all interactions with our customers. We value a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Ross Stores is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.