Remote Contact Center Officer

Job Description: Whirlpool is seeking a motivated and reliable Remote Contact Center Officer to join our team in Tauranga, Bay of Plenty, NZ. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service or a related field. As a Remote Contact Center Officer, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: - Handle incoming customer inquiries and provide timely and accurate responses - Process customer orders, returns, and exchanges - Troubleshoot and resolve customer issues and complaints - Maintain a high level of product knowledge to effectively address customer inquiries - Collaborate with other team members to ensure customer satisfaction and retention - Document customer interactions and feedback for continuous improvement - Adhere to company policies and procedures to ensure consistent service delivery - Meet and exceed performance targets and metrics set by the company

Requirements: - Resilient and reliable personality traits - Strong communication and interpersonal skills - Ability to think strategically and contribute to team planning - Demonstrated leadership abilities in a team setting - Proficiency in Microsoft Office and CRM software - Excellent time management and organizational skills - High school diploma or equivalent - Experience in a remote contact center or customer service role preferred

Benefits: - Free accommodation - Dental insurance - Free food - Recognition and rewards based on performance and merit

Working Environment: At Whirlpool, we value diversity and inclusivity in the workplace. We recognize and reward our employees based on their performance and merit, creating a fair and supportive environment for growth and development.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Whirlpool is an equal opportunity employer and is committed to providing a workplace that is inclusive and diverse. We welcome applicants from all backgrounds and strive to create a fair and bias-free recruitment process.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.