Contact Center Officer - Work from home

Job Description:

Macy’s is seeking a motivated and dedicated Contact Center Officer to join our team on a part-time basis, working from home in Hamilton, Waikato, NZ. This is an entry-level position with opportunities for growth within the company.

Responsibilities: - Manage inbound and outbound calls in a professional and efficient manner - Provide excellent customer service to resolve inquiries and concerns - Use sales techniques to promote products and services to customers - Enter and maintain accurate customer information in the database - Collaborate with team members to meet department goals and targets - Assist with special projects and tasks as assigned

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - Proficient in computer applications and software - Motivated and dedicated to providing exceptional service - Ability to plan and prioritize workload effectively

Personality traits: - Motivated - Dedicated

Soft skills: - Teamwork - Planning

Benefits: - Travel and spending expenses - Gym membership - Visa sponsorship

Working environment: Our company provides opportunities for unlimited personal and professional growth. We believe in fostering a supportive and inclusive work environment where employees can thrive and succeed.

Equal Opportunity Statement: Macy’s is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.