Contact Center Officer - Work from home

Job Description:

US Foods Holding is seeking a motivated and experienced Contact Center Officer to join our team in Dunedin, Otago, NZ. This is a part-time remote position with a seniority level of Associate. The ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Handle inbound and outbound customer calls efficiently and effectively. 2. Provide excellent customer service by responding to inquiries and resolving issues in a timely manner. 3. Utilize company systems and databases to accurately document customer interactions. 4. Collaborate with other team members to ensure seamless communication and customer support. 5. Stay up-to-date on company products and services to provide accurate information to customers. 6. Meet and exceed performance targets and goals set by the company. 7. Ensure compliance with all company policies and procedures.

Requirements: 1. Resilient and hardworking individual with excellent communication skills. 2. Strong time management skills and ability to multi-task. 3. Demonstrated leadership abilities and willingness to take initiative. 4. Ability to work independently and as part of a team. 5. Proficiency in using computer applications and software. 6. High school diploma or equivalent qualification. 7. Previous experience in a customer service or call center role is preferred.

Benefits: 1. Life insurance coverage. 2. Company-provided equipment for remote work. 3. Relocation allowance for eligible candidates.

Working Environment: At US Foods Holding, we value data-driven decision-making. As a Contact Center Officer, you will leverage data to inform your decisions and drive strategic initiatives. We encourage innovation and continuous improvement in all aspects of our work.

Deadline to Apply: The deadline to apply for this position is July 3, 2024.

Equal Opportunity Statement: US Foods Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.