Contact Center Specialist

Job Description:

Amazon.com is seeking a Contact Center Specialist to join our team in Dunedin, Otago, NZ. As a Contact Center Specialist, you will be responsible for providing exceptional customer service through various communication channels including phone, email, and chat. This is a part-time entry-level position with no prior experience required.

Responsibilities: - Responding to customer inquiries in a timely and professional manner - Resolving customer concerns and issues to ensure customer satisfaction - Following company policies and procedures to handle customer interactions effectively - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure a seamless customer experience - Continuously improving customer service skills through ongoing training and development opportunities

Requirements: - Confident and passionate about delivering exceptional customer service - Strong problem-solving skills to effectively address customer concerns - Excellent negotiation skills to resolve customer issues in a positive manner - Ability to work effectively in a fast-paced environment - Strong communication skills, both written and verbal - Proficiency in using computer systems and software applications - High school diploma or equivalent

Benefits: - Life insurance coverage - Company-provided equipment - Free food and snacks in the break room - Opportunities for career growth and advancement within the company

Working Environment: At Amazon.com, we strive to inject a sense of joy and vibrancy into the work environment. Our contact center is a collaborative and supportive space where team members can thrive and excel. We value diversity and inclusion in our workplace and are committed to creating a positive and inclusive atmosphere for all employees.

Deadline to Apply: The deadline to apply for the Contact Center Specialist position at Amazon.com in Dunedin, Otago, NZ is June 1, 2024.

Equal Opportunity Statement: Amazon.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.