Contact Center Specialist

Job Description:

Jarden is currently seeking a passionate and resourceful Contact Center Specialist to join our team in Auckland, NZ on a part-time basis. As an Associate Level professional with at least 2 years of experience in a similar role, you will be responsible for providing exceptional customer service and support through various communication channels.

Responsibilities: 1. Handle incoming calls, emails, and chat inquiries from customers with professionalism and efficiency. 2. Assist customers with product inquiries, orders, returns, and any other requests or issues they may have. 3. Educate customers on product features, promotions, and warranty information. 4. Process orders accurately and efficiently in the company's systems. 5. Collaborate with other departments to resolve complex customer issues and escalations. 6. Continuously strive to meet or exceed performance metrics and KPIs set by the company. 7. Stay up-to-date on product knowledge, company policies, and industry trends to provide the best possible service to customers. 8. Provide feedback to management on customer trends, common issues, and potential improvements to processes.

Requirements: 1. 2+ years of experience in a customer service or contact center role. 2. Excellent communication skills, both written and verbal. 3. Strong persuasion and cooperation skills to effectively resolve customer issues. 4. Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously. 5. Detail-oriented with strong problem-solving abilities. 6. Proficient computer skills and experience with CRM software. 7. A positive attitude and a willingness to learn and grow in the role. 8. High school diploma or equivalent.

Benefits: - Joining Bonus for new employees - Medical coverage for part-time employees - Paid Time Off (PTO) for eligible employees

Working Environment: At Jarden, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a strong work ethic. Our Contact Center Specialists are an integral part of our customer experience team and play a crucial role in representing our brand to customers.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Jarden is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.