Remote Contact Center Specialist

Job Description:

Allbirds, a sustainable footwear company based in Wellington, NZ, is seeking a Remote Contact Center Specialist to join their team on a part-time basis. This entry-level position is ideal for individuals with a strong dedication and drive to succeed in a customer service role. As a Remote Contact Center Specialist, you will be responsible for providing exceptional customer service to Allbirds' customers through various communication channels.

Responsibilities: 1. Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner. 2. Handle customer complaints and provide appropriate solutions to ensure customer satisfaction. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Maintain detailed records of customer interactions and transactions. 5. Collaborate with team members to improve customer service processes and procedures. 6. Stay up-to-date on product knowledge to provide accurate information to customers. 7. Identify and escalate priority issues to the appropriate team members.

Requirements: 1. Strong dedication and drive to excel in a customer service role. 2. Excellent teamwork skills to collaborate effectively with colleagues. 3. Attention to detail to ensure accuracy in processing orders and resolving customer issues. 4. Ability to work independently and manage time effectively in a remote setting. 5. Excellent communication skills, both written and verbal. 6. Proficiency in using customer service software and applications.

Benefits: - Medical coverage - Travel and spending expenses - Joining bonus

Working Environment: At Allbirds, we encourage calculated risk-taking to drive innovation and progress. We provide a supportive and inclusive work environment where you are empowered to take ownership of your role and contribute to the success of the company.

Equal Opportunity Statement: Allbirds is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and has the opportunity to succeed.

Deadline to apply: 2024-07-07

If you are a dedicated and driven individual with a passion for customer service, we invite you to apply for the Remote Contact Center Specialist position at Allbirds. Join us in our mission to create sustainable footwear and provide exceptional customer experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.