Customer Care Assistant

As a Customer Care Assistant at Voya Financial in Nelson, NZ, you will play a crucial role in providing excellent customer service to our clients. This part-time Associate Level position requires a minimum of 4 years of experience in a customer-facing role. We are looking for hardworking and reliable individuals who possess attention to detail and adaptability as key soft skills.

Responsibilities: - Handling customer inquiries via phone, email, and in-person - Providing accurate information about our products and services - Resolving customer complaints in a professional and timely manner - Updating customer information in our database - Collaborating with other departments to ensure customer satisfaction - Keeping track of customer interactions and feedback - Assisting customers with account management tasks

Requirements: - 4+ years of experience in a customer service role - Strong communication skills and ability to actively listen to customers - Excellent problem-solving skills and ability to stay calm under pressure - Proficiency in using CRM software and Microsoft Office suite - Ability to work independently and within a team - High school diploma or equivalent

Benefits: - Free food provided during shifts - Parental leave options for eligible employees - Dental insurance coverage - Opportunity for growth and development within the company

Working environment: At Voya Financial, we prioritize understanding and empathy in all customer interactions. Our team values collaboration and support, creating a positive and inclusive work environment for all employees.

Equal opportunity statement: Voya Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-07-05

Don't miss this opportunity to join a dynamic team and make a difference in our customers' lives! Apply now to become a Customer Care Assistant at Voya Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.