Customer Care Associate - Work from home

Job Description:

Williams is seeking a motivated and reliable Customer Care Associate to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time, entry-level position that allows you to work from the comfort of your own home.

Responsibilities: - Handle customer inquiries and provide exceptional customer service via phone, email, and live chat - Assist customers with product information, orders, returns, and general inquiries - Resolve customer complaints in a professional and timely manner - Escalate complex issues to the appropriate department or supervisor - Maintain customer records and update information as needed - Collaborate with team members to ensure customer satisfaction and retention - Meet and exceed performance metrics and KPIs - Stay up-to-date on product knowledge and company policies

Requirements: - Strong communication skills and ability to effectively manage customer interactions - Ability to make decisions quickly and efficiently - Highly adaptable and able to work in a fast-paced environment - Must be reliable and able to work independently - No experience required, training will be provided - Willingness to learn and grow within the company

Personality Traits: - Reliable: Show up on time and consistently deliver high-quality work - Adaptable: Able to adjust to changing environments and tasks

Soft Skills: - People management: Ability to handle difficult customers and resolve conflicts - Decision-making: Ability to prioritize tasks and make decisions quickly

Benefits: - Visa sponsorship for eligible candidates - Relocation allowance for candidates moving to Tauranga - Vision insurance for all employees

Working Environment: At Williams, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We believe in fostering creativity, innovation, and growth for all employees.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Williams is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.