Customer Care Manager

Job Description: As a Customer Care Manager at Owens-Illinois in Christchurch, Canterbury, NZ, you will be responsible for managing customer relations and ensuring customer satisfaction. This part-time position at the Associate Level requires at least 5 years of experience in a customer service or account management role.

Responsibilities: - Develop and maintain strong relationships with customers - Address customer inquiries and concerns in a timely and professional manner - Collaborate with sales and production teams to ensure customer needs are met - Monitor and analyze customer feedback to identify areas for improvement - Develop and implement customer care processes and procedures - Handle escalated customer issues and provide solutions - Keep accurate records of customer interactions and transactions - Train and mentor customer care representatives

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service or account management - Strong communication and negotiation skills - Driven and motivated to exceed customer expectations - Ability to work independently and as part of a team - Knowledge of CRM software and Microsoft Office Suite

Benefits: - Parental leave - Disability insurance - Dental insurance

Working Environment: Owens-Illinois is committed to environmental responsibility and sustainable practices. As a Customer Care Manager, you will be part of a team that values sustainability and strives to minimize environmental impact.

Equal Opportunity Statement: Owens-Illinois is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We welcome and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.