Customer Care Manager - Work from home

Job Description:

Hanesbrands is looking for a talented Customer Care Manager to join our team in Hamilton, Waikato, NZ. This is a part-time position with a mid-to-senior level of seniority, requiring at least 8 years of experience in the industry. The successful candidate will have the opportunity to work remotely from home, with the flexibility to manage their own schedule.

As a Customer Care Manager, your main responsibility will be to ensure the highest level of customer satisfaction by providing exceptional service and support. You will handle all customer inquiries, complaints, and feedback in a timely and professional manner. You will also be responsible for managing a team of customer care representatives, ensuring they are well-trained and equipped to provide excellent service.

Key Responsibilities:

- Manage a team of customer care representatives, providing guidance and support as needed - Handle all customer inquiries, complaints, and feedback in a timely and professional manner - Develop and implement customer care strategies to improve customer satisfaction and retention - Monitor customer care metrics and KPIs to track performance and identify areas for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer care

Requirements:

- Bachelor's degree in business administration or a related field - 8+ years of experience in customer care or a related field - Strong communication and interpersonal skills - Independent and resourceful personality traits - Presentation and innovation soft skills - Ability to work well under pressure and meet tight deadlines - Proficiency in CRM software and Microsoft Office suite - Experience managing a team is a plus

Benefits:

- Relocation allowance for eligible candidates - Travel opportunities for training and conferences - Remote work flexibility with the opportunity to collaborate with colleagues worldwide - Fostering a global village mentality within the working environment

Equal Opportunity Statement:

Hanesbrands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by law. We believe that diversity makes us stronger and more innovative as a company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.