Customer Care Officer

Job Description:

LifePoint Health is seeking a dynamic and customer-focused individual to join our team as a part-time Customer Care Officer in Dunedin, Otago, NZ. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities: - Provide exceptional customer service to clients, addressing inquiries and resolving issues in a professional and timely manner - Manage a high volume of customer interactions through various communication channels, including phone, email, and chat - Collaborate with internal teams to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Identify opportunities for process improvement and provide feedback to management - Assist with administrative tasks as needed

Requirements: - Strong interpersonal and communication skills - Ability to work independently and in a team environment - Passion for delivering outstanding customer service - Experience in people management and cooperation - Proficiency in Microsoft Office and customer relationship management (CRM) software

Personality Traits: - Passionate about helping others and providing excellent service - Independent and proactive in handling customer inquiries and resolving issues

Soft Skills: - Strong people management skills - Ability to cooperate effectively with team members and other departments

Benefits: - Free food provided - Paid Time Off (PTO) - Profit sharing opportunities

Working Environment: - Committed to environmental responsibility and sustainable practices

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: LifePoint Health is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual background and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.