Customer Care Officer

Job Description: Baxter International is seeking a part-time Customer Care Officer to join our team in Wellington, New Zealand. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer care or a related field. The successful candidate will be resourceful, motivated, possess strong analytical skills, and be skilled in negotiation.

Responsibilities: - Provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction. - Analyze customer feedback and data to identify trends and make recommendations for improvements. - Collaborate with internal teams to address customer issues and improve overall customer experience. - Manage customer accounts, including processing orders, updating information, and providing product information. - Negotiate with customers to reach mutually beneficial solutions and maintain positive relationships. - Handle escalated customer issues with professionalism and a focus on problem-solving. - Assist with special projects and initiatives to enhance the customer care department.

Requirements: - Bachelor's degree in Business Administration, Customer Service, or related field preferred. - Minimum of 4 years of experience in customer care or a related field. - Strong analytical skills and the ability to interpret data and trends. - Excellent communication skills and the ability to negotiate effectively. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office and customer relationship management software. - Resourceful and motivated individual who is dedicated to providing exceptional customer service.

Benefits: - Paid sick leave - Visa sponsorship - Company transportation

Working Environment: At Baxter International, we believe in fostering a positive working environment where employees can thrive. As a Customer Care Officer, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork, collaboration, and a commitment to excellence in all that we do.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Baxter International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.