Remote Customer Care Specialist

Job Description:

Spectra Energy is seeking a Remote Customer Care Specialist to join our team based in Wellington, New Zealand. This part-time entry-level position offers an exciting opportunity for individuals with no prior experience to kickstart their career in customer care.

Responsibilities: 1. Handle inbound and outbound customer calls and emails with professionalism and efficiency. 2. Resolve customer inquiries and issues in a timely manner, providing exceptional service at all times. 3. Assist customers with product information, account management, and any other queries they may have. 4. Work closely with other team members to ensure seamless communication and collaboration. 5. Utilize innovative solutions and strategic planning to enhance the overall customer experience. 6. Meet or exceed key performance indicators related to customer satisfaction, response times, and resolution rates.

Requirements: 1. Reliable and energetic individuals who are passionate about delivering top-notch customer service. 2. Strong communication skills, both written and verbal, with the ability to empathize and problem-solve effectively. 3. Ability to work independently and in a fast-paced environment, while maintaining attention to detail. 4. Must be proficient in using computer programs and technology to streamline customer interactions. 5. Prior experience in customer service or a related field is not required but considered a plus. 6. Candidates with a proactive and innovative mindset, as well as strong strategic planning skills, are encouraged to apply.

Benefits: 1. Travel opportunities for top-performing team members to attend company events or training sessions. 2. Paid Time Off (PTO) for eligible employees to take time off for vacation, personal reasons, or sick leave. 3. Free accommodation provided for remote employees during business-related travel or temporary assignments.

Working Environment: At Spectra Energy, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, creativity, and continuous improvement to provide the best possible service to our customers.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Spectra Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran. We are committed to building a diverse team and fostering an inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.