Remote Customer Care Specialist

Job Description:

O’Reilly Automotive is seeking a part-time Remote Customer Care Specialist to join our team in Auckland, NZ. This entry-level position requires at least 1 year of experience in customer service.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat to resolve inquiries, complaints, and issues in a timely and professional manner. 2. Handle escalated customer concerns and provide solutions to ensure customer satisfaction. 3. Maintain accurate customer records and documentation for follow-up and tracking. 4. Collaborate with other team members to optimize processes and improve the overall customer experience. 5. Meet and exceed customer service targets and KPIs to ensure high levels of customer satisfaction. 6. Act as a brand ambassador for O’Reilly Automotive, promoting our products and services to customers.

Requirements: - Confident and driven personality traits to effectively communicate with customers and resolve issues. - Strong leadership and negotiation skills to handle challenging customer situations. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office and CRM software. - High school diploma or equivalent.

Benefits: - Paid Time Off (PTO) for part-time employees. - Employee discounts on O’Reilly Automotive products. - Opportunities for travel and professional development.

Working Environment: At O’Reilly Automotive, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive culture where employees feel valued and motivated to deliver exceptional customer service.

Deadline to Apply: Interested candidates should apply by May 25, 2024.

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.