Remote Customer Care Specialist

Job Description: We are looking for a Remote Customer Care Specialist to join our team at Monsanto in Wellington, NZ. As a part-time entry-level position, this role is perfect for someone looking to gain valuable experience in the customer care industry.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and other communication channels. 2. Address customer inquiries, complaints, and feedback in a professional and timely manner. 3. Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction. 4. Utilize problem-solving skills to find creative solutions to customer problems. 5. Maintain accurate customer records and documentation. 6. Stay informed about company products, services, and policies to effectively assist customers. 7. Demonstrate leadership skills by taking initiative in improving customer care processes. 8. Work collaboratively with colleagues worldwide to foster a global village mentality.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Resilient and motivated personality traits. 3. Strong communication skills and ability to empathize with customers. 4. Creative problem-solving skills. 5. Demonstrated leadership abilities. 6. Ability to work independently and as part of a team. 7. Proficient in Microsoft Office suite and CRM software. 8. High school diploma or equivalent.

Benefits: 1. Medical coverage 2. Paid sick leave 3. Training & professional development opportunities

Equal Opportunity Statement: Monsanto is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.