Customer Care Specialist - Work from home

Job description:

Exelon is seeking a Customer Care Specialist to join our dynamic team in Wellington, NZ. This position offers the flexibility of working from home on a part-time basis. As an entry-level role, no prior experience is required, making it an ideal opportunity for individuals looking to start their career in customer care.

Responsibilities: - Provide exceptional customer service via phone, email, and online chat - Address customer inquiries, resolve issues, and escalate complex cases as needed - Build positive relationships with customers to drive loyalty and satisfaction - Collaborate with team members to ensure seamless customer support processes - Utilize various software platforms to document customer interactions and track progress

Requirements: - Resourceful and resilient attitude - Strong teamwork and presentation skills - Excellent communication skills - High school diploma or equivalent - Ability to work independently and meet deadlines - Proficiency in Microsoft Office Suite

Benefits: - Parental leave for new parents - Opportunities for training and professional development - Travel opportunities for top-performing employees

Working environment: At Exelon, we are committed to supporting our employees in both their personal and professional development. We provide a positive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: 2024-05-29

Equal opportunity statement: Exelon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.