Remote Customer Service Assistant

Job Description:

Dana Holding is seeking a Remote Customer Service Assistant to join our team in Tauranga, Bay Of Plenty, NZ. This part-time position is perfect for an entry-level candidate with at least 1 year of experience in customer service. The ideal candidate will be independent, motivated, and possess excellent negotiation and communication skills.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a timely and professional manner - Process orders, returns, and refunds accurately - Handle customer complaints and provide appropriate solutions - Maintain customer records and update customer information in the database - Collaborate with other team members to ensure customer satisfaction - Meet and exceed performance goals and targets set by management

Requirements: - 1 year of experience in customer service - Strong communication and negotiation skills - Ability to work independently and prioritize tasks effectively - Proficiency in using CRM software and Microsoft Office applications - Flexible schedule to accommodate evening and weekend shifts - High school diploma or equivalent

Benefits: - Joining Bonus - Free food - Vision insurance - Recognize and reward based on performance and merit

Working Environment: At Dana Holding, we believe in providing a supportive and inclusive working environment. We value diversity and promote equal opportunities for all employees. Our team is dedicated to recognizing and rewarding individuals based on their performance and contribution to the success of the company.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.