Remote Customer Service Associate

Job Description:

Cisco Systems is looking for a Remote Customer Service Associate to join our team in Nelson, NZ. This is a part-time, entry-level position suitable for individuals with at least 1 year of experience in customer service roles. As a Remote Customer Service Associate, you will be responsible for providing exceptional customer support through various channels, including phone, email, and chat.

Responsibilities: 1. Answering customer inquiries and resolving issues promptly and professionally. 2. Providing product information, troubleshooting technical issues, and assisting with order processing. 3. Building rapport with customers and ensuring a positive customer experience. 4. Following up on customer interactions to ensure satisfaction and gather feedback. 5. Collaborating with internal teams to escalate complex issues and provide timely resolutions. 6. Maintaining accurate records of customer interactions and transactions.

Requirements: 1. Resourceful and reliable individual with a strong work ethic. 2. Excellent decision-making skills and emotional intelligence. 3. Strong communication skills and a customer-focused mindset. 4. Ability to work independently and prioritize tasks effectively. 5. Proficiency in using customer service software and Microsoft Office programs. 6. Availability to work a flexible schedule, including evenings and weekends.

Benefits: 1. Paid overtime for any additional hours worked beyond the regular schedule. 2. Retirement plan options to help you save for the future. 3. Paid Time Off (PTO) to support your work-life balance.

Working Environment: At Cisco Systems, we nurture an entrepreneurial atmosphere, even within an established organization. We value innovative thinking, collaboration, and a growth mindset. As a Remote Customer Service Associate, you will have the opportunity to work in a dynamic, fast-paced environment where your contributions are recognized and appreciated.

Equal Opportunity Statement: Cisco Systems is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

Deadline to Apply: May 1, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Remote Customer Service Associate, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the Cisco Systems family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.