Remote Customer Service Associate

Job Description:

HD Supply Holdings is seeking a part-time Remote Customer Service Associate to join our team in Wellington, NZ. This entry-level position requires at least 1 year of experience in customer service and is perfect for energetic and passionate individuals who are eager to excel in a fast-paced environment.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and friendly manner - Provide accurate and timely information to customers regarding products, services, orders, and deliveries - Resolve customer complaints and issues effectively, ensuring customer satisfaction - Collaborate with internal departments to address customer needs and concerns - Use project management skills to prioritize and organize workload - Utilize problem-solving skills to quickly and efficiently resolve customer queries - Maintain customer records and data in the company’s CRM system - Contribute to a positive team environment by supporting colleagues and sharing best practices

Requirements: - 1 year of experience in customer service - Energetic and passionate personality traits - Strong project management skills - Excellent problem-solving abilities - Ability to work remotely and independently - Strong communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Employee discounts on company products - Medical coverage - Gym membership reimbursement

Working Environment: At HD Supply Holdings, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join our team and be a part of a dynamic and inclusive work environment where your ideas are valued and your potential is limitless.

Equal Opportunity Statement: HD Supply Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.