Customer Service Associate

Job Description:

As a Customer Service Associate at Baxter International in Christchurch, Canterbury, NZ, you will be responsible for providing exceptional customer service to our clients. This part-time position is at the Associate level and requires a minimum of 3 years of experience in a customer service role.

Responsibilities: 1. Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner. 2. Assist customers with product information, pricing, delivery status, and order processing. 3. Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise. 4. Maintain accurate records of customer interactions and transactions in the company database. 5. Identify and escalate any trends or recurring issues to the Customer Service Manager. 6. Provide feedback to improve processes and enhance the overall customer experience.

Requirements: 1. Motivated and energetic individual who is passionate about providing excellent customer service. 2. Strong problem-solving skills and the ability to research and find solutions independently. 3. Excellent communication skills, both verbal and written. 4. Proficient in Microsoft Office applications and experience with CRM software is a plus. 5. Ability to work in a fast-paced environment and multitask effectively. 6. High school diploma or equivalent required.

Benefits: 1. Vision insurance coverage for all employees. 2. Travel opportunities for training and conferences. 3. Visa sponsorship for eligible candidates.

Working Environment: At Baxter International, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and inclusive environment where every team member's contribution is valued.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Baxter International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.