Customer Service Associate - Work from home

**Job Description:**

**Responsibilities:**

- Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Research and troubleshoot customer problems to find the best solution - Maintain a positive and empathetic attitude towards customers - Collaborate with other team members to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Meet and exceed performance targets set by the company - Provide feedback to management on customer trends and potential improvements

**Requirements:**

- 3 years of experience in customer service or a related field - Passionate about providing excellent customer service - Confident and able to handle difficult customers with professionalism - Creative problem-solving skills - Strong research skills to find solutions quickly - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - High school diploma or equivalent - Must have a reliable internet connection and a quiet workspace - Must be flexible to work weekends and evenings as needed

**Benefits:**

- Joining Bonus - Relocation allowance - Paid sick leave - Opportunities for career advancement within the company

**Working Environment:**

At Cisco Systems, we value a sense of joy and vibrancy in the work environment. We believe that happy employees provide better customer service, so we strive to create a positive and inclusive workplace culture where everyone feels valued and supported.

**Equal Opportunity Statement:**

Cisco Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

**Deadline to Apply:**

June 1, 2024

Apply now and join our team of passionate and confident Customer Service Associates who are dedicated to providing exceptional service to our customers from the comfort of their own homes.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.