Customer Service Associate - Work from home

Job Description:

Meridian Energy is currently seeking a part-time Customer Service Associate to work from home in Hamilton, Waikato, NZ. As a member of our team, you will be responsible for providing exceptional customer service in a remote setting. This position is at the Associate Level and requires a minimum of 2 years of experience in a customer service role.

Responsibilities: - Answering customer inquiries via phone, email, and chat in a professional and timely manner - Resolving customer complaints and issues effectively and efficiently - Processing customer orders and returns accurately - Maintaining a high level of product knowledge to assist customers with their inquiries - Collaborating with other team members to improve overall customer satisfaction - Adhering to company policies and procedures at all times

Requirements: - Confident and independent personality traits - Strong soft skills in strategic planning and analysis - Excellent communication skills, both verbal and written - Ability to work effectively in a remote setting - Proficiency with Microsoft Office Suite and CRM software - High school diploma or equivalent required, associate's degree preferred

Benefits: - Vision insurance - Visa sponsorship - Employee discounts

Working Environment: At Meridian Energy, we value creativity and innovation. Our remote work environment allows you to unleash your creativity while celebrating and nurturing new ideas and solutions.

Deadline to Apply: 2024-07-04

Equal Opportunity Statement: Meridian Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.