Customer Service Manager

Job Description: Regions Financial is seeking a part-time Customer Service Manager to join our team in Christchurch, Canterbury, NZ. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service management.

Responsibilities: 1. Oversee and manage a team of customer service representatives 2. Develop and implement customer service policies and procedures 3. Handle escalated customer inquiries and complaints 4. Monitor and report on customer feedback and satisfaction 5. Collaborate with other departments to ensure a seamless customer experience 6. Train and onboard new customer service employees 7. Analyze data and trends to improve customer service processes 8. Ensure compliance with company policies and regulations

Requirements: 1. Proven experience as a Customer Service Manager or similar role 2. Excellent communication and interpersonal skills 3. Strong leadership and decision-making abilities 4. Adaptability and reliability 5. Time management and attention to detail 6. Knowledge of CRM systems and practices 7. Bachelor's degree in Business Administration or related field (preferred) 8. Ability to work part-time hours

Benefits: 1. Paid sick leave 2. Retirement plan 3. Gym membership 4. Opportunities for professional development

Working Environment: At Regions Financial, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected. We are committed to fostering a positive and collaborative work environment that promotes employee growth and success.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Regions Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.