Customer Service Manager

Job Description:

We are currently seeking a part-time Customer Service Manager to join our team at Cablevision Systems in Wellington, NZ. As a mid-to-senior level professional with at least 6 years of experience in customer service management, you will be responsible for overseeing our customer service team and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of customer service representatives, including hiring, training, and performance evaluations - Develop and implement customer service policies and procedures to optimize efficiency and effectiveness - Handle escalated customer inquiries and complaints in a timely and professional manner - Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies for enhancement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Conduct regular team meetings and trainings to keep team members informed and engaged - Stay up-to-date on industry trends and best practices in customer service to continuously improve our processes

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer service management role, preferably in the telecommunications industry - Strong leadership and people management skills - Excellent communication and interpersonal abilities - Ability to make sound decisions under pressure - Resourceful and resilient, with the ability to handle challenging situations with professionalism - Proficiency in relevant software applications, such as CRM systems - Solid understanding of customer service principles and practices

Benefits: - Paid Time Off (PTO) - Training & professional development opportunities - Paid sick leave - Promote work-life balance and employee well-being

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: June 21, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we welcome you to submit your application to join our team at Cablevision Systems.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.