Customer Service Manager - Work from home

Job Description:

We are seeking a dedicated and hardworking Customer Service Manager to join our team at Re-Leased, a leading property management software company based in Hamilton, Waikato, NZ. This position is a part-time role that can be done remotely from home.

Responsibilities: - Overseeing a team of customer service representatives - Handling escalated customer inquiries and complaints - Implementing strategies to improve customer satisfaction and retention - Developing and maintaining customer service policies and procedures - Analyzing customer service metrics and making data-driven decisions - Collaborating with other departments to ensure a seamless customer experience

Requirements: - At least 5 years of experience in customer service management - Strong presentation and cooperation skills - Excellent communication and problem-solving abilities - Demonstrated leadership experience - Ability to work independently and remotely - Experience with property management software is a plus

Benefits: - Relocation allowance for eligible candidates - Parental leave for new parents - Joining bonus for successful hires

Working Environment: At Re-Leased, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to pushing boundaries and finding new solutions for our customers. We value diversity and inclusion in our workplace, and strive to create a supportive and collaborative environment for all team members.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Re-Leased is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.