Customer Service Manager - Work from home

Job Description:

Nike, a leading sports apparel and footwear company, is seeking a part-time Customer Service Manager to work from home in Dunedin, Otago, NZ. As a mid-to-senior-level professional with at least 7 years of experience in customer service, you will be responsible for managing a team of customer service representatives to ensure exceptional service delivery to our valued customers.

Responsibilities: - Develop and implement customer service policies and procedures to optimize efficiency and customer satisfaction - Manage and oversee a team of customer service representatives, providing training, guidance, and support as needed - Handle escalated customer inquiries and complaints, striving for swift and satisfactory resolutions - Monitor customer service metrics and KPIs to measure performance and identify areas for improvement - Collaborate with other departments, such as sales and logistics, to streamline communication and enhance the overall customer experience - Stay up-to-date on industry trends and best practices to continuously improve customer service operations - Foster a positive and supportive work environment that encourages teamwork, cooperation, and professional growth

Requirements: - 7+ years of experience in customer service, with at least 3 years in a managerial or supervisory role - Proven track record of successfully managing a team and achieving customer service goals - Strong communication skills, both verbal and written, with the ability to effectively liaise with customers and internal stakeholders - Resourceful and confident personality traits, with the ability to handle difficult situations with ease - Emotional intelligence and cooperation skills to navigate challenging customer interactions and foster a positive team dynamic - Experience with CRM systems and proficiency in Microsoft Office suite - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Joining Bonus - Paid sick leave - Disability insurance - Opportunity for personal and professional growth through a culture of ongoing learning and development

Equal Opportunity Statement: Nike is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: July 13, 2024

Join our dynamic team at Nike and make a difference in the world of customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.