Customer Service Manager - Work from home

We are looking for a passionate and independent Customer Service Manager to join our team at Allstate, a leading insurance company. This is a part-time position that allows you to work from home, offering flexibility and convenience.

As a Customer Service Manager, your responsibilities will include: - Managing a team of customer service representatives - Ensuring high levels of customer satisfaction and retention - Developing and implementing customer service policies and procedures - Handling escalated customer inquiries and complaints - Monitoring and analyzing customer feedback to improve service delivery - Training and mentoring new customer service team members - Collaborating with other departments to enhance the overall customer experience

To be successful in this role, you must have at least 5 years of experience in customer service, with a proven track record of leadership and communication skills. You should be passionate about delivering exceptional customer service and be able to work independently.

In addition to the required experience and personality traits, the ideal candidate will also possess strong leadership and communication skills. This position offers disability insurance, travel opportunities, and visa sponsorship.

At Allstate, you will be part of a company that pioneers change and sets industry benchmarks. If you are ready to take on a challenging and rewarding role in customer service, we encourage you to apply before the deadline on July 13, 2024.

Equal opportunity statement: Allstate is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.