Customer Service Officer

The Customer Service Officer at AIG in Nelson, NZ is responsible for providing exceptional customer service to clients of the company. The individual in this role will interact with customers through various channels such as phone, email, and in-person meetings to address inquiries, resolve issues, and provide necessary information about products or services.

Responsibilities: - Handle customer inquiries and provide appropriate solutions in a timely and professional manner - Maintain a positive and empathetic attitude towards customers at all times - Keep accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction and resolve issues promptly - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Assist with administrative tasks as needed to support the customer service team

Requirements: - At least 1 year of customer service experience - Excellent communication and interpersonal skills - Reliable and motivated individual who can work independently - Strong time management skills to prioritize tasks effectively - Ability to manage relationships with customers and handle difficult situations with ease

Personality traits: reliable, motivated Soft skills: time management, people management

Benefits: - Company equipment provided for remote work - Training and professional development opportunities - Profit sharing scheme for eligible employees

Working environment: At AIG, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer service and fostering a positive work culture.

Deadline to apply: June 1, 2024

Equal opportunity statement: AIG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.