Customer Service Officer

Job Description:

Kohl’s is currently seeking a passionate and independent Customer Service Officer to join our team in Wellington, NZ on a part-time basis. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in the customer service industry.

Responsibilities: - Provide excellent customer service to all Kohl’s customers, addressing their inquiries, complaints, and feedback in a timely and professional manner. - Assist customers with product information, promotions, returns, and exchanges both in-store and over the phone. - Process transactions accurately and efficiently using Kohl’s POS system. - Collaborate with other team members to ensure a seamless and positive shopping experience for customers. - Utilize analytical skills to identify trends and suggest improvements in customer service processes. - Work closely with the management team to address any escalated customer issues and resolve them to customer satisfaction.

Requirements: - A passion for delivering exceptional customer service. - Ability to work independently and as part of a team. - Strong analytical skills with the ability to problem-solve effectively. - Excellent communication and interpersonal skills. - Willingness to learn and adapt to new technologies and systems. - Ability to work flexible hours including evenings and weekends.

Benefits: - Travel and spending expenses covered. - Free food provided during shifts. - Joining bonus for new employees.

Working Environment: At Kohl’s, we pride ourselves on fostering an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work in a dynamic and fast-paced retail environment where your ideas and contributions are valued.

Deadline to Apply: The deadline to apply for the Customer Service Officer position at Kohl’s is July 7, 2024.

Equal Opportunity Statement: Kohl’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.