Customer Service Officer - Work from home

Job Description:

Amphenol is seeking a part-time Customer Service Officer to work from home in Napier, Hawke's Bay, NZ. This entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Handling customer inquiries via phone, email, and live chat in a professional and timely manner. 2. Providing product information, order status updates, and handling product returns or exchanges. 3. Resolving customer complaints and issues effectively and efficiently. 4. Working closely with the sales team to ensure customer satisfaction and retention. 5. Maintaining accurate customer records and documentation. 6. Collaborating with other departments to improve overall customer experience. 7. Meeting and exceeding customer service targets and KPIs.

Requirements: 1. Independent and reliable individual who can work effectively from home. 2. Strong people management skills and the ability to demonstrate leadership qualities. 3. Excellent written and verbal communication skills. 4. Proficient in Microsoft Office and CRM software. 5. High school diploma or equivalent. 6. Ability to work evenings and weekends if required.

Benefits: 1. Dental insurance. 2. Remote work flexibility. 3. Paid overtime opportunities. 4. Performance-based recognition and rewards.

Equal Opportunity Statement: Amphenol is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law.

Deadline to apply: July 7, 2024

If you meet the requirements and are looking for a dynamic and rewarding career in customer service, we encourage you to apply for the Customer Service Officer position at Amphenol.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.