Customer Service Representative

Job Description:

Sempra Energy is seeking a motivated and experienced Customer Service Representative to join our team in Hamilton, Waikato, NZ. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer service.

Responsibilities: - Provide excellent customer service to all clients through various channels, including phone, email, and in-person interactions - Manage customer inquiries, concerns, and complaints in a professional and timely manner - Build and maintain strong relationships with customers to ensure satisfaction and retention - Collaborate with other departments to address customer issues and improve overall customer experience - Utilize problem-solving skills to resolve customer issues and provide solutions - Assist in developing and implementing customer service strategies to enhance customer satisfaction - Keep accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies - Uphold Sempra Energy's values and standards in all customer interactions

Requirements: - Independent and passionate individual with a strong work ethic - Excellent people management skills with the ability to handle difficult situations with diplomacy - Strong problem-solving abilities to address customer concerns effectively - Previous experience in a customer service role for at least 4 years - Proficiency in Microsoft Office and customer service software - Excellent verbal and written communication skills - Ability to work well in a team environment - High school diploma or equivalent required; associate's or bachelor's degree preferred

Benefits: - Travel and spending expenses covered - Disability insurance - Dental insurance - Opportunities for growth and development within the company

Working Environment: At Sempra Energy, we encourage a spirit of exploration and taking calculated risks for growth. We value creativity, innovation, and collaboration in our team members. Join us in a dynamic and supportive work environment that promotes personal and professional development.

Deadline to Apply: 2024-05-25

Equal Opportunity Statement: Sempra Energy is an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.