Customer Service Representative

Job Description:

Williams, a leading company in Dunedin, Otago, NZ, is currently seeking a part-time Customer Service Representative to join our team. This is an entry-level position ideal for individuals with at least 1 year of experience in customer service. The ideal candidate will be driven, energetic, adaptable, and have strong emotional intelligence.

Responsibilities: - Serve as the first point of contact for customers through various communication channels, including phone calls, emails, and live chat - Assist customers with inquiries, product information, and issue resolution in a timely and professional manner - Provide exceptional customer service by actively listening to customers' needs and concerns - Maintain customer satisfaction by building rapport and fostering positive relationships - Escalate complex issues to the appropriate department for resolution - Keep accurate records of customer interactions and transactions

Requirements: - 1 year of experience in customer service - High school diploma or equivalent - Strong communication and interpersonal skills - Ability to multitask and prioritize under pressure - Proficiency in Microsoft Office and CRM software - Ability to work in a fast-paced environment - Driven, energetic, adaptable, and emotionally intelligent personality traits

Benefits: - Company-provided equipment - Paid overtime opportunities - Life insurance coverage - Opportunities for growth and development within the company

Working Environment: Join a dynamic team at Williams that is dedicated to providing cutting-edge solutions and ideas within the industry. Work alongside motivated individuals who are passionate about delivering exceptional customer service.

Equal Opportunity Statement: Williams is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, disability, or any other protected status.

Deadline to Apply: June 12, 2024

If you meet the requirements and have the necessary experience, we encourage you to apply for this exciting opportunity to join the Williams team as a Customer Service Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.