Customer Service Representative

Job Description:

LawVu, a leading legal technology company in Hamilton, Waikato, NZ, is seeking a part-time Customer Service Representative to join our team at the Associate level. The ideal candidate will have a minimum of 3 years of experience in customer service and possess a strong set of personality traits and soft skills.

Responsibilities: - Manage incoming customer inquiries via phone, email, and chat - Provide timely and accurate information to customers regarding product features, pricing, and availability - Assist customers with troubleshooting technical issues and provide basic product support - Collaborate with the sales and marketing teams to drive customer engagement and retention - Identify opportunities for improvement in customer service processes and contribute to the implementation of solutions

Requirements: - Demonstrated experience in customer service roles - Strong communication and problem-solving skills - Adaptable and reliable nature with the ability to work independently and as part of a team - Creativity and persuasion skills to effectively engage with customers - Experience with CRM software and ticketing systems is a plus

Benefits: - Paid sick leave - Free food - Remote work flexibility - Align work with a greater purpose, contributing to a meaningful mission

Deadline to apply: June 12, 2024

Equal Opportunity Statement: LawVu is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.