Customer Service Representative

Job Description:

We are looking for a confident and resourceful Customer Service Representative to join our team at TIAA in Wellington, NZ. As an Associate Level employee, you will be responsible for providing exceptional customer service to our clients. This is a part-time position with the opportunity for remote work flexibility.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with account maintenance, transactions, and general inquiries. 3. Ensure accurate and detailed documentation of customer interactions in our CRM system. 4. Collaborate with other team members to resolve customer issues and escalate complex cases as needed. 5. Stay up to date on product knowledge and company policies to provide accurate information to customers. 6. Process customer requests, such as account updates, withdrawals, and transfers. 7. Proactively identify opportunities to improve the customer experience and suggest solutions.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Strong attention to detail and time management skills. 3. Excellent communication and problem-solving abilities. 4. Proficiency in MS Office and CRM software. 5. Ability to work independently and in a team environment. 6. Confidence in handling challenging customer interactions. 7. Resourcefulness in finding solutions to customer issues.

Benefits: - Remote work flexibility - Retirement plan - Parental leave

Working Environment: At TIAA, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusivity in our workplace, fostering a collaborative and innovative environment for all employees.

Equal Opportunity Statement: TIAA is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We welcome applications from individuals of all backgrounds and experiences.

Deadline to apply: June 26, 2024.

If you meet the requirements and are ready to take on the challenge of providing top-notch customer service in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.