Customer Service Representative

Job Description:

We are currently seeking a part-time Customer Service Representative to join our team at Hilton in Christchurch, Canterbury, NZ. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests and exceeding their expectations.

Responsibilities: - Handle incoming guest inquiries via phone, email, and in person - Assist guests with reservations, check-ins, and check-outs - Resolve any guest issues or complaints in a timely and professional manner - Provide information on hotel amenities, local attractions, and dining options - Collaborate with other departments to ensure guest satisfaction - Maintain a clean and organized work area - Contribute to the overall success of the hotel by meeting and exceeding performance goals

Requirements: - 2 years of customer service experience - Energetic and driven personality traits - Strong decision-making and research skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Flexibility to work evenings, weekends, and holidays - Visa sponsorship available - Life insurance and vision insurance benefits

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.