Customer Service Representative - Work from home

Job Description:

Fifth Third Bancorp is seeking a dedicated and reliable Customer Service Representative to join our team in Hamilton, Waikato, NZ. This position offers the flexibility of working from home on a part-time basis at the Associate level. The ideal candidate will have at least 3 years of experience in customer service.

Responsibilities: 1. Handle customer inquiries and provide excellent service via phone, email, and chat. 2. Assist customers with account inquiries, transactions, and issue resolution. 3. Process customer requests in a timely and efficient manner. 4. Educate customers on products and services offered by Fifth Third Bancorp. 5. Collaborate with team members to meet customer service goals. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 3 years of experience in customer service. 2. Reliable and dedicated work ethic. 3. Strong written and verbal communication skills. 4. Ability to work effectively in a remote, work-from-home environment. 5. Proficient in Microsoft Office and CRM software. 6. Strategic planning skills. 7. Ability to work well in a team environment.

Benefits: - Disability insurance - Retirement plan - Paid overtime

Working Environment: At Fifth Third Bancorp, we value work-life balance and employee well-being. Our remote work opportunities promote flexibility and independence while still providing support and collaboration among team members.

Deadline to Apply: 2024-07-03

Equal Opportunity Statement: Fifth Third Bancorp is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.