Customer Service Specialist

Job Description:

MYOB is seeking a Customer Service Specialist to join our team in Nelson, Nelson, NZ. This part-time position at Associate Level requires a minimum of 4 years of experience in a customer service role. As a Customer Service Specialist, you will be responsible for providing exceptional service to our customers while demonstrating resilience and energy in all interactions.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolve customer issues and complaints with a focus on achieving customer satisfaction - Process customer orders and updates in the system accurately - Collaborate with other team members to ensure a seamless customer experience - Assist with administrative tasks as needed - Continuously seek opportunities to improve processes and enhance the customer experience

Requirements: - 4+ years of experience in a customer service role - Strong decision-making skills and the ability to adapt to changing circumstances - Excellent communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Resilient and energetic personality traits - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software - High school diploma or equivalent

Benefits: - Remote work flexibility - Free accommodation - Retirement plan

Working Environment: At MYOB, we encourage a working environment that fosters curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in our workplace, and we believe that every team member brings a unique perspective and contribution to our organization.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: MYOB is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.