Customer Service Specialist

JetBlue Airways is seeking a part-time Customer Service Specialist to join our team in Nelson, Nelson, NZ. As an Associate Level role, the Customer Service Specialist will play a crucial role in delivering exceptional service to our customers.

Responsibilities: - Provide excellent customer service via phone, email, and in person - Handle customer inquiries, complaints, and requests in a timely and professional manner - Assist customers with booking flights, changing reservations, and resolving any issues that may arise - Collaborate with other departments to ensure seamless customer experiences - Keep accurate records of customer interactions and transactions - Stay up-to-date on company policies, procedures, and services - Take ownership of customer issues and follow through to resolution - Identify and implement opportunities for process improvement and innovation - Prioritize understanding and empathy in all interactions

Requirements: - Minimum of 2 years of customer service experience - Reliable and energetic personality traits - Strong people management and communication skills - Ability to think creatively and innovate solutions - Proficiency in Microsoft Office suite and other relevant software - Excellent problem-solving skills and attention to detail - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Parental leave - Life insurance - Paid Time Off (PTO) - Opportunities for career growth and development

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-05-08

If you meet the requirements and are looking to join a dynamic team in the airline industry, we encourage you to apply for the Customer Service Specialist position at JetBlue Airways.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.