Customer Service Specialist

Job Description:

Parkable is seeking a motivated and dedicated Customer Service Specialist to join our team in Napier, Hawke's Bay, NZ on a part-time basis. As an Associate level role, the ideal candidate will have at least 3 years of experience in customer service and be able to provide exceptional support to our valued customers.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with booking and managing parking spaces through our platform - Resolve customer complaints and issues with a focus on providing excellent service - Collaborate with the sales and operations teams to ensure customer satisfaction - Provide feedback on customer trends and concerns to management for continuous improvement - Help create and implement customer service policies and procedures - Maintain accurate records of customer interactions and transactions

Requirements: - 3+ years of experience in customer service - Strong communication and interpersonal skills - Ability to problem-solve and multitask in a fast-paced environment - Leadership skills to help guide and support team members - Creativity to develop innovative solutions to customer inquiries - Motivated and dedicated with a passion for delivering excellent customer service

Benefits: - Paid overtime for additional hours worked - Paid sick leave for when you need to take time off for health reasons - Paid Time Off (PTO) to relax and recharge

Working Environment: At Parkable, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, collaboration, and a strong work ethic to drive our mission forward.

Equal Opportunity Statement: Parkable is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.