Customer Service Specialist

Job Description:

Cin7 is seeking a dynamic and customer-oriented individual to join our team as a part-time Customer Service Specialist in Tauranga, Bay Of Plenty, NZ. As an Entry Level position, we are looking for a candidate with at least 1 year of experience in customer service.

Responsibilities: - Handle incoming customer inquiries via phone, email, and live chat in a prompt and professional manner - Provide accurate information regarding products, orders, and services - Resolve customer issues and complaints in a timely and efficient manner - Assist customers with order processing, tracking, and returns - Collaborate with other team members to ensure excellent customer service delivery - Follow up with customers to ensure satisfaction and retention - Maintain customer records and documentation accurately - Continuously seek opportunities to improve the customer experience

Requirements: - Resourceful and adaptable personality traits - Strong teamwork and decision-making skills - Excellent communication and interpersonal skills - Ability to work well under pressure and handle challenging situations with professionalism - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent required

Benefits: - Profit sharing opportunities - Visa sponsorship for eligible candidates - Retirement plan options - Align work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Cin7 is an equal opportunity employer and is committed to providing a diverse, inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-07

Join our team at Cin7 and make a meaningful impact in the customer service industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.