Customer Service Specialist

Job Description:

We are looking for a resilient and motivated Customer Service Specialist to join our team at Macy's in Wellington, NZ. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our valued clients.

Responsibilities: 1. Engage with customers through various channels including phone, email, and in-person interactions. 2. Assist customers with inquiries, product information, returns, and exchanges. 3. Resolve customer complaints and issues in a timely and efficient manner. 4. Process orders and ensure accurate and timely delivery. 5. Collaborate with other departments to ensure customer satisfaction. 6. Maintain a positive and professional attitude at all times. 7. Continuously adapt and innovate to improve the customer service experience.

Requirements: 1. Minimum of 4 years of customer service experience. 2. Strong communication and interpersonal skills. 3. Ability to multitask and work in a fast-paced environment. 4. Exceptional problem-solving skills. 5. Resilient and able to handle challenging situations. 6. Motivated to exceed customer expectations. 7. Demonstrated adaptability and innovation in previous roles.

Benefits: 1. Company-provided equipment for work. 2. Retirement plan options. 3. Visa sponsorship for eligible candidates.

Working Environment: At Macy's, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a positive and supportive environment for both our employees and customers.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Macy's is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.