Remote Customer Service Specialist

Job Description:

Macy’s is seeking a Remote Customer Service Specialist to join our team in Tauranga, Bay Of Plenty, New Zealand. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in customer service and develop their skills in a remote setting.

Responsibilities: 1. Provide exceptional customer service via phone, email, and chat to address inquiries, resolve issues, and assist with orders. 2. Utilize analytical skills to assess customer needs and provide appropriate solutions in a timely manner. 3. Collaborate with team members to ensure consistent and high-quality service delivery. 4. Adapt to changing circumstances and prioritize tasks effectively to meet customer expectations. 5. Continuously learn and improve product knowledge to better assist customers and enhance the overall customer experience.

Requirements: 1. No prior experience required - we are looking for candidates who are adaptable and resourceful. 2. Strong analytical skills to assess customer needs and solve problems efficiently. 3. Ability to work well in a team environment and communicate effectively. 4. Comfortable working remotely and managing time effectively. 5. Must have a reliable internet connection and access to a quiet workspace for remote work.

Benefits: 1. Medical coverage for part-time employees. 2. Employee discounts on Macy’s products. 3. Retirement plan options for long-term financial security.

Working Environment: At Macy’s, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting each other and fostering a positive and collaborative work environment.

Equal Opportunity Statement: Macy’s is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other protected class. All qualified candidates are encouraged to apply.

Deadline to apply: June 29, 2024.

Join our team at Macy’s and make a difference in the lives of our customers while growing your own skills and experience in customer service. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.