Remote Customer Service Specialist

Job Description:

NiSource is seeking a Remote Customer Service Specialist to join our team in Napier, Hawke's Bay. This part-time, entry-level position requires a minimum of 1 year of experience in customer service. The ideal candidate will possess a resourceful and passionate personality, as well as strong soft skills in leadership and decision-making.

Responsibilities: 1. Provide excellent customer service to all clients via phone, email, and online chat. 2. Handle inquiries, resolve complaints, and troubleshoot technical issues with professionalism and efficiency. 3. Process orders, returns, and refunds accurately and in a timely manner. 4. Collaborate with team members to ensure a seamless customer experience. 5. Maintain a positive and empathetic attitude towards customers at all times. 6. Keep detailed and accurate records of customer interactions and transactions. 7. Stay up-to-date on company products and policies to provide accurate information to customers. 8. Assist with special projects and other duties as assigned by management.

Requirements: 1. High school diploma or equivalent. 2. Minimum of 1 year of customer service experience. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and in a team environment. 5. Strong problem-solving skills and attention to detail. 6. Proficiency in Microsoft Office and other relevant software applications. 7. Availability to work part-time hours with flexibility.

Benefits: - Visa sponsorship for eligible candidates. - Relocation allowance for those moving to Napier, Hawke's Bay. - Company transportation provided for employees within the Napier area.

Working Environment: At NiSource, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in all aspects of our company culture and work to create a supportive and inclusive environment for all employees.

Deadline to Apply: Interested candidates should submit their application by July 15, 2024.

Equal Opportunity Statement: NiSource is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.