Customer Service Specialist - Work from home

Job Description:

HRG Group is seeking a motivated and resourceful Customer Service Specialist to join our team on a part-time basis, working from home in Dunedin, Otago, New Zealand. As an Associate Level professional with at least 3 years of experience in a customer service role, you will play a crucial role in providing exceptional support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, orders, returns, and other inquiries - Resolve customer complaints and issues with a focus on providing excellent service - Work collaboratively with other team members to ensure seamless customer experience - Utilize CRM software to track customer interactions and maintain accurate records - Identify opportunities for process improvements to enhance customer satisfaction

Requirements: - Demonstrated experience in a customer service role - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong organizational and planning skills - Proficiency in using CRM software and other customer service tools - Motivated and resourceful personality traits - Teamwork and planning soft skills

Benefits: - Retirement plan - Dental insurance - Parental leave - Opportunities for professional development and growth

Working Environment: At HRG Group, we value creativity and innovative thinking. Our culture encourages fresh ideas and inventive solutions from all team members. As a Customer Service Specialist, you will have the opportunity to contribute to a dynamic and collaborative work environment where your contributions are recognized and valued.

Deadline to apply: May 17, 2024

Equal Opportunity Statement: HRG Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.