Customer Success Assistant - Work from home

Job Description:

UGI is seeking a motivated and adaptable Customer Success Assistant to join our team on a part-time basis. As a work-from-home position based in Napier, Hawke's Bay, NZ, the Customer Success Assistant will play a crucial role in ensuring the satisfaction and retention of our valued customers.

Responsibilities: - Serve as the primary point of contact for customers, addressing any inquiries or concerns in a professional and timely manner - Build and maintain strong relationships with customers through effective communication and problem-solving skills - Assist in onboarding new customers and provide training and support as needed - Collaborate with cross-functional teams to ensure customer needs are met and exceeded - Monitor customer feedback and satisfaction, identifying opportunities for improvement and implementing strategies to increase retention - Utilize strategic planning skills to identify trends and proactively address potential issues - Provide insights and feedback to help improve products and services based on customer interactions

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Experience with CRM systems or customer management software is a plus - Cooperate in a fast-paced environment and adapt quickly to change - Strategic planning skills to anticipate customer needs and preferences

Benefits: - Medical coverage - Training & professional development opportunities - Paid Time Off (PTO)

Working Environment: At UGI, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional service to our customers and fostering a positive and collaborative work environment.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: UGI is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.